# 18646: Authorized Representative Mismatch

Log Type: TWILIO

Log Level: ERROR

## Description

Your authorized representative is not listed on the Business Extract. Change the representative to one named on the extract OR upload an LOA signed by a listed officer.

### Possible causes

* The representative is a senior employee with real operational authority but their name does not appear in the company registry as a formally appointed director or officer.
* The business recently appointed a new director not yet reflected in the registry and no LOA from a listed officer was obtained.
* The bundle lists an officer from a parent or associated company rather than the specific registering entity.
* The representative's name is present on the extract but entered in the form with a different spelling or name order.

### Possible solutions

* Do either of the following:
  * Change the representative: Select a different Authorized Representative who is explicitly named as a director or officer on the current Business Registration Extract.
  * Provide an LOA: Upload a Letter of Authorization signed by an officer who IS currently listed on the extract, formally authorizing the named representative.
* Verify name spelling character-by-character between the form and the extract — even a single letter difference will cause a mismatch.
* If the registry is being updated, wait for the update to be formally recorded or use the LOA route in the interim.
* Contact trusthub-verify@twilio.com if you believe the mismatch is due to a registry propagation delay.