# 21802: Port Order: Missing Country Code in Customer Service Record

Log Level: ERROR

## Description

You didn't specify the country code in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

### Possible causes

* The Customer Service Record (CSR) from your current provider doesn't include a country code
* The country code field was left blank when submitting the port order
* The country code was provided in an unsupported format (must be ISO 3166-1 alpha-2)

### Possible solutions

* Contact your current phone service provider to obtain the complete Customer Service Record, including the country code
* Verify the country code is in ISO 3166-1 alpha-2 format (e.g., 'US', 'CA', 'GB')
* Resubmit the port order with the correct country code