# 21803: Port Order: Missing Region in Customer Service Record

Log Level: ERROR

## Description

You didn't specify the state or region in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

### Possible causes

* The Customer Service Record (CSR) from your current provider is missing the region/state information
* The region field was left blank when submitting the port order
* The region was provided in an invalid format or abbreviation not recognized by the system

### Possible solutions

* Contact your current phone service provider to confirm the region/state for your Customer Service Record
* Ensure the region name or standard abbreviation (e.g., 'California', 'CA') is correctly entered
* Resubmit the port order with the complete region information