# 21804: Port Order: Missing City in Customer Service Record

Log Level: ERROR

## Description

You didn't specify the city in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

### Possible causes

* The Customer Service Record (CSR) from your current provider doesn't include the city
* The city field was left blank when submitting the port order
* The city name was misspelled or doesn't match the CSR on file with the current provider

### Possible solutions

* Contact your current phone service provider to verify the exact city listed in the Customer Service Record
* Double-check the spelling and format of the city name
* Resubmit the port order with the correct city information