# 21805: Port Order: Missing Postal Code in Customer Service Record

Log Level: ERROR

## Description

You didn't specify the zip or postal code in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

### Possible causes

* The Customer Service Record (CSR) from your current provider is missing the postal code
* The postal code field was left blank when submitting the port order
* The postal code was entered in an incorrect format

### Possible solutions

* Contact your current phone service provider to obtain the postal code from your Customer Service Record
* Enter the postal code in the correct format for your country (e.g., 5-digit ZIP code for US, postal code for CA)
* Resubmit the port order with the valid postal code