# 21806: Port Order: Missing Street Number in Customer Service Record

Log Level: ERROR

## Description

You didn't specify the street number in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

### Possible causes

* The Customer Service Record (CSR) from your current provider doesn't include the street number
* The street number was omitted when submitting the port order (e.g., missing the '123' from '123 Main Street')
* The street address format doesn't match the CSR on file with the current provider

### Possible solutions

* Contact your current phone service provider to confirm the exact street address in the Customer Service Record
* Ensure the street number is included as the first part of the street address
* Resubmit the port order with the complete street address