# 21810: Port Order: Missing Street Name in Customer Service Record

Log Level: ERROR

## Description

You didn't specify the street name in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

### Possible causes

* The Customer Service Record (CSR) from your current provider is missing the street name
* The street name was left blank or abbreviated inconsistently when submitting the port order
* The street name in your submission doesn't match the CSR on file

### Possible solutions

* Contact your current phone service provider to verify the exact street name in the Customer Service Record
* Use the full street name (avoid abbreviations unless they match the CSR exactly)
* Resubmit the port order with the correct street name