# 21811: Port Order: Missing Authorized Signatory email address

Log Level: ERROR

## Description

You didn't specify the email address of the person who owns the porting telephone number and is authorized to sign the associated Authorization Document.

### Possible causes

* The authorized signatory's email address was not provided in the port order request
* The email address field was left blank
* The email address provided was invalid or missing the domain

### Possible solutions

* Provide a valid email address for the authorized signatory of the account
* Ensure the email is in the correct format (e.g., user@example.com)
* Verify the email address belongs to someone authorized to approve the port order
* Resubmit the port order with the complete email address