# 21834: Port Order: Street does not match City, State, or Postal Code

Log Level: ERROR

## Description

The street name you provided does not exist in the City, State, and/or Postal Code you provided in the Port Order.

### Possible causes

* The street address provided doesn't match the city, state, or postal code combination on file
* There's a geographic mismatch between address components (e.g., city doesn't belong to the postal code)
* The address was entered correctly individually but the components don't align

### Possible solutions

* Verify that the complete address is internally consistent
* Use a mapping tool to confirm the street, city, state (or region), and postal code form a valid address combination
* Contact your current phone service provider to confirm the address in the Customer Service Record
* Correct any mismatched address components and resubmit the port order