Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the

21837: Port Order: Phone number is already in the porting process


ERROR: 21837

error-21837 page anchor
PHONE NUMBERS
ERROR

The porting phone number is part of a Letter of Authorization that has already been signed.

Possible causes

possible-causes page anchor
  • The same phone number is already being ported from another port order request
  • A port order for this phone number is currently in progress with the current provider
  • Multiple overlapping port requests were submitted
  • Check if there's an existing port order for this number that's still in progress
  • If a previous port order exists, let it complete or have it cancelled before submitting a new one
  • Submit the new port order after the existing one has fully completed
  • Contact Twilio Support if you believe this error occurred in error