# 21838: Port Order: Phone number is already in Twilio inventory. Contact Support

Log Level: ERROR

## Description

The porting phone number is already in Twilio Inventory and cannot be ported. Please contact Support.

### Possible causes

* The phone number you're attempting to port is already in Twilio's inventory
* The number may have been ported previously or is already active with another customer
* System records show this number is unavailable for new port orders

### Possible solutions

* Verify you're attempting to port the correct phone number
* Contact Twilio Support to clarify the status of this phone number
* If the number is incorrectly marked as unavailable, Support can investigate and resolve the issue
* Consider using a different phone number if this one cannot be ported