# 30032: Toll-Free Number Has Not Been Verified

Log Type: CARRIER

Log Level: ERROR

## Description

This error is returned when you send a message from a Toll-Free number to a mobile subscriber in the United States or Canada before Toll-Free Verification is approved. As of January 31, 2024, traffic from unverified Toll-Free numbers in `Restricted` or `Pending` status is blocked and returns 30032. ([help.twilio.com](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada))

### Possible causes

* The Toll-Free number has not been submitted for verification and remains `Restricted` or `Not verified`. ([help.twilio.com](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada))
* The verification request is still in review, so the number is `Pending` or `Verification in progress`. Pending Toll-Free traffic to the United States and Canada is blocked until approval. ([help.twilio.com](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada))
* The verification request was rejected, so the number is not approved for messaging traffic.

### Possible solutions

* Open Console, go to Phone Numbers > Manage > Active numbers, select the Toll-Free number, and review the status in the Regulatory Information tab. ([help.twilio.com](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada))
* If the number is not verified, submit a Toll-Free Verification request in Console or through the Messaging Compliance API. Do not send traffic from the number until the verification status is approved.
* If the verification was rejected and the request is eligible for edits, correct the rejected information and resubmit it before the `edit_expiration` deadline. Twilio sets this edit window to seven days from the initial request.
* If the rejected request is not eligible for resubmission, review the rejection details, correct the underlying business or use case information, and submit a new verification request for the number.

#### Additional resources

* [Toll-Free Verification Console Onboarding Guide](/docs/messaging/compliance/toll-free/console-onboarding)
* [Get started with toll-free verification using the API](/docs/messaging/compliance/toll-free/api-onboarding)
* [Toll-Free Message Verification for US/Canada](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada)