# 30041: Sender is restricted or unregistered in a country requiring registration

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when you send a message to a destination that requires Alphanumeric Sender ID registration and the sender you provided is not registered or authorized for your account in that country.

### Possible causes

* The destination country requires Alphanumeric Sender ID registration or authorization before you can send traffic.
* The `From` value does not match a Sender ID that is registered for your account in the destination country.
* The Sender ID is restricted in that country and your account is not yet authorized to use it there.
* You are sending to a country that requires registration and you have not configured a Default Sender ID for that destination, so a non-matching `From` value cannot be replaced with a compliant registered sender.

### Possible solutions

* Confirm that the destination country supports Alphanumeric Sender ID and whether registration is required before you send messages.
* Register or request authorization for the Alphanumeric Sender ID in Twilio Console before sending to that country.
* Make sure the `From` value exactly matches one of your registered Sender IDs for the destination country. Matching is case sensitive.
* If you use multiple senders, configure a Default Sender ID for the destination country so Twilio can apply a compliant registered sender when the provided `From` value does not match.

#### Additional resources

* [Alphanumeric Sender IDs in Messaging Services](/docs/messaging/services/alphanumeric-sender-ids-in-messaging-services)
* [Configure your default Sender ID](/docs/phone-numbers/default-sender-id)
* [International support for Alphanumeric Sender ID](https://help.twilio.com/articles/223133767)