# 30108: Twilio account does not belong to an organization

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when you try to use Click Tracking with an account that is not attached to a Twilio Organization. Domains are managed at the Organization level, and click tracking can send tracked links through either Twilio SendGrid servers or your branded link domain.

### Possible causes

* The account is an independent account and has not been added to your Organization as a managed account. Twilio requires Organization-owned accounts for Organization-level management.
* The account was created outside your Organization and has not been imported into the Organization from Twilio Admin > Accounts.
* Your Organization does not have a verified domain that lets you add the account. To add an existing account, the account owner must have signed up through one of your Organization's verified domains.
* Link branding setup is incomplete. Click tracking with branded links requires you to create the branded link and add and verify the required DNS `CNAME` records.
* Secure click tracking setup is incomplete. For authenticated domains, SSL click and open tracking require additional SSL configuration before support can activate the feature.

### Possible solutions

* Create a Twilio Organization in Twilio Admin if you do not already have one.
* Add the affected account to your Organization as a managed account from Twilio Admin > Accounts. If the account already exists, import it as an existing account.
* Verify the Organization domain that matches the account owner's email address before you try to add the account.
* Complete link branding setup in the Twilio SendGrid console. Add the required `CNAME` records with your DNS provider, wait for DNS propagation if needed, and verify the branded link after the records are in place.
* If you need secure click tracking, configure SSL for the branded domain and then contact Twilio SendGrid Support to activate SSL click and open tracking.

#### Additional resources

* [How to set up link branding](/docs/sendgrid/ui/account-and-settings/how-to-set-up-link-branding)
* [Set up secure click tracking](/docs/sendgrid/ui/analytics-and-reporting/click-tracking-ssl)
* [Managed Accounts](/docs/iam/organizations/managed-accounts)