# 30444: Toll Free verification rejection - Disallowed: Fraud

Log Type: APPLICATION

Log Level: ERROR

## Description

Your Toll-Free verification submission was rejected because the business or messaging program was associated with fraud or deceptive messaging. Messaging traffic on the Toll-Free number is blocked until the number is successfully verified for messaging to the United States and Canada.

### Possible causes

* The business, messaging program, or sample content in the submission was identified as associated with fraud, scams, or deceptive messaging.
* The review raised compliance concerns after evaluating your business, stated use case, sample messages, web presence, opt-in or consent flow, and associated terms or privacy information.
* The submission included a use case or message content that is not allowed for Toll-Free messaging under Twilio's messaging compliance requirements.
* The details in the verification request did not accurately represent how the Toll-Free number will be used.

### Possible solutions

* If you believe this rejection is incorrect, contact Twilio Support and provide additional information that clearly explains your business and messaging use case.
* Review the rejected verification in Console under the number's `Regulatory Information` tab so you can confirm the rejection details and whether the request can be corrected and resubmitted.
* Verify that your submission accurately reflects your business and messaging program, including fields such as `BusinessWebsite`, `UseCaseSummary`, `ProductionMessageSample`, `OptInType`, and any supporting opt-in evidence or additional information.
* Remove any content, workflows, or sample messages that could appear deceptive, misleading, or inconsistent with your stated use case before you resubmit, if resubmission is allowed.
* Make sure your messaging program complies with the Messaging Policy and the prohibited use case guidance for Toll-Free messaging.

#### Additional resources

* [Toll-Free Verification Console Onboarding Guide](/docs/messaging/compliance/toll-free/console-onboarding)
* [Toll-free verification resource](/docs/messaging/api/tollfree-verification-resource)
* [Toll-Free Message Verification for US/Canada](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada)