# 30458: Toll Free verification rejection - Disallowed: SHAFT - Tobacco / Vape

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio rejected your Toll-Free Verification request because the submission indicates a forbidden SHAFT use case involving tobacco, vape, or e-cigarettes. Toll-Free messaging does not support these categories. As of January 31, 2024, unverified Toll-Free numbers are blocked from sending messages to the United States and Canada until verification is approved.

### Possible causes

* Your business description or stated use case indicates tobacco, vape, or e-cigarette messaging.
* Your website, sample messages, opt-in details, or other verification data caused the request to be categorized as a forbidden SHAFT use case.
* Your use case relies on age gating, but tobacco, vape, and e-cigarette traffic is not allowed on Toll-Free messaging regardless of age gating.

### Possible solutions

* Remove tobacco, vape, and e-cigarette traffic from the Toll-Free messaging use case. These categories are not supported on Toll-Free messaging.
* If the rejection is incorrect, contact Support and provide additional information that clearly explains your business and messaging use case.
* Check the verification record in the API or Console. If `edit_allowed` is `true`, update the request and resubmit it before `edit_expiration`. If the rejection is for content or Messaging Policy violations, the request is not eligible for resubmission.

#### Additional resources

* [Get started with toll-free verification using the API](/docs/messaging/compliance/toll-free/api-onboarding)
* [Toll-Free Message Verification for US/Canada](https://help.twilio.com/hc/en-us/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada)
* [Forbidden Message Categories in the US and Canada](https://help.twilio.com/hc/en-us/articles/360045004974-Forbidden-message-categories-for-SMS-and-MMS-in-the-US-and-Canada)