# 30479: Toll Free rejection: Justification required for more than 5 numbers

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio rejected your Toll-Free verification request because the submission does not justify why your business needs more than five Toll-Free numbers. For traffic to US subscribers, you can verify up to five Toll-Free numbers for a single business without adding extra justification. For traffic to Canadian handsets, one Toll-Free number per business qualifies under the Canadian Code of Conduct. As of January 31, 2024, messaging traffic from unverified Toll-Free numbers to the United States and Canada is blocked until verification is approved.

### Possible causes

* Your submission requests six or more Toll-Free numbers for one business and does not include a detailed explanation in `additionalInformation` or the Console Additional Information field.
* You submitted the verification under an ISV or aggregator instead of the business that is actually sending messages to opted-in consumers.
* You plan to send messages to Canadian handsets and the submission includes more than one Toll-Free number for the business.

### Possible solutions

* Resubmit the verification and add a detailed explanation in `additionalInformation` or the Console Additional Information field. Explain why your business needs more than five Toll-Free numbers and how each number will be used.
* Submit the verification for the end business that is sending messages to consumers. If you are an ISV, only submit under your own business when you manage the opt-in flow and you are the sole creator of the message content.
* If you send messages to Canadian handsets, use one Toll-Free number per business for that traffic.
* Review the rest of the verification record before you resubmit. Make sure your business details, use case, sample messages, website, and opt-in information are complete and consistent so the request can be reviewed accurately.

#### Additional resources

* [Toll-Free Verification Console Onboarding Guide](/docs/messaging/compliance/toll-free/console-onboarding)
* [Required Information for Toll-Free Verification](https://help.twilio.com/articles/13264118705051)
* [Why Was My Toll-Free Verification Rejected?](https://help.twilio.com/articles/9321443984155)