# 30480: Toll-Free phone number verification rejection - Disallowed - Phishing

Log Type: APPLICATION

Log Level: ERROR

## Description

Your Toll-Free verification submission was rejected because the business or message content was associated with a known phishing campaign. Messaging traffic on the Toll-Free number is blocked, and Toll-Free numbers must be verified before they can send messages to the United States and Canada.

### Possible causes

* The business or message content in the submission was identified as associated with a known phishing campaign.
* The review raised compliance concerns after evaluating the sending business, stated use case, sample content, web presence, opt-in or consent flow, and associated terms and privacy information.

### Possible solutions

* If you believe this rejection is incorrect, contact Support and provide additional information that clearly explains your business and messaging use case.
* Review the rejected verification in Console under the number's Regulatory Information tab so you can confirm the rejection details before you take next steps.
* Verify that the information in your verification record accurately represents your business and use case, including fields such as `BusinessWebsite`, `UseCaseSummary`, `ProductionMessageSample`, `OptInType`, and any supporting opt-in evidence or additional information.

#### Additional resources

* [Toll-Free Verification Console Onboarding Guide](/docs/messaging/compliance/toll-free/console-onboarding)
* [Toll-free verification resource](/docs/messaging/api/tollfree-verification-resource)
* [Toll-Free Message Verification for US/Canada](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada)