# 30482: Toll Free verification rejection - Business email requires an official domain

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when a Toll-Free verification request is rejected because the business email in the submission does not use an official business domain. Messaging traffic on the Toll-Free number is blocked until the number is verified.

During review, the submission is evaluated against the business details, website, messaging use case, sample messages, opt-in flow, and related compliance information.

### Possible causes

* The business email in the verification request uses a free or personal email provider instead of your business domain.
* The email domain does not appear to be associated with the business identified in the submission.
* If you used a free email address, it is not shown on your business website as an official contact method for the business.

### Possible solutions

* Update the business email in your verification request to an address that uses your official business domain, such as contact@yourbusiness.com.
* Make sure the business website in the submission is live and clearly identifies the same business and contact information.
* If you must use a free email address, list that address on your official business website as a valid business contact before you resubmit.
* If the rejected request is eligible for resubmission, correct the submission and resubmit it from the Console or API.

#### Additional resources

* [Toll-Free Verification Console Onboarding Guide](/docs/messaging/compliance/toll-free/console-onboarding)
* [Get started with toll-free verification using the API](/docs/messaging/compliance/toll-free/api-onboarding)
* [Why Was My Toll-Free Verification Rejected?](https://help.twilio.com/articles/9321443984155)