# 30488: Toll Free verification rejection - DBA name must be accurately provided

Log Type: TWILIO

Log Level: ERROR

## Description

Your toll-free verification request was rejected because the business identity in the submission did not clearly match the registered business information. If you send messages under a trade name, sub-entity, or downstream brand, include that name in `doingBusinessAs`. Messaging on the toll-free number remains blocked until the number is verified.

### Possible causes

* The `businessName` value uses a brand name that does not match the registered legal business name.
* Your business operates under a DBA or trade name, but the `doingBusinessAs` field is blank, incomplete, or inaccurate.
* The information in the verification request does not clearly show how the operating name relates to the registered business.

### Possible solutions

* Update `businessName` so it exactly matches your registered business name.
* If you use a trade name, enter the exact DBA in `doingBusinessAs`.
* Make sure your website and other verification details identify the same business name or clearly show the connection between the legal business and the DBA.
* If requested, provide documentation that shows the relationship between the registered business name and the operating name.
* If your verification response shows `edit_allowed` as `true`, correct the request and resubmit it before the `edit_expiration` time. If the request can no longer be edited, submit a new toll-free verification request with the corrected business identity details.

#### Additional resources

* [Get started with toll-free verification using the API](/docs/messaging/compliance/toll-free/api-onboarding)
* [Toll-free verification resource](/docs/messaging/api/tollfree-verification-resource)
* [Toll-Free Message Verification for US/Canada](https://help.twilio.com/articles/5377174717595-Toll-Free-Message-Verification-for-US-Canada)