# 30790: Brand Registration Failure: Internal system error

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio could not complete processing of your A2P 10DLC Brand registration because an internal system error occurred. If the Brand enters `FAILED` status, review the `errors` list in the `BrandRegistration` resource or the failure details in Console before you resubmit.

### Possible causes

* An internal Twilio system error interrupted processing of the Brand registration request.

### Possible solutions

* Check the Brand's status and failure details in Console or by fetching the `BrandRegistration` resource. Brands that cannot be verified move to `FAILED`, and the resource includes an `errors` array for troubleshooting.
* Use Console or the Twilio Trust Hub API to resubmit the Brand if it remains in `FAILED` state. Twilio supports up to three self-service resubmissions for Brands in the `FAILED` state.
* Contact Twilio Support if the error persists or if you have already used the available self-service resubmissions.

#### Additional resources

* [A2P 10DLC - BrandRegistrations resource](/docs/messaging/api/brand-registration-resource)
* [Troubleshooting A2P 10DLC Registrations](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands)
* [A2P 10DLC Brand Approval Best Practices](https://help.twilio.com/articles/4405758341659-A2P-10DLC-Brand-Approval-Best-Practices)