# 30793: Brand Registration Failure: Validation problems with connected bundles

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when Twilio cannot validate the bundle SIDs in your BrandRegistration request. In this request, `CustomerProfileBundleSid` identifies the Secondary Customer Profile and `A2PProfileBundleSid` identifies the TrustProduct resource associated with the business. This error can also occur when a public entity submits an unsupported `stock_exchange` value in the A2P bundle.

### Possible causes

* The `CustomerProfileBundleSid` value does not match an existing Secondary Customer Profile SID.
* The `A2PProfileBundleSid` value does not match an existing TrustProduct SID for the business.
* The request used the wrong Account SID or Auth Token, so Twilio could not retrieve the referenced Customer Profile or TrustProduct.
* The A2P bundle for a public entity includes an unsupported `stock_exchange` value. This applies to public entities registering Low-Volume Standard or Standard Brands.

### Possible solutions

* Verify that `CustomerProfileBundleSid` points to the correct Secondary Customer Profile for the same account. If needed, list your Customer Profiles in Trust Hub or confirm the SID in Console before you retry the BrandRegistration request.
* Verify that `A2PProfileBundleSid` points to the correct TrustProduct for the same business and account. If needed, list your TrustProducts in Trust Hub and retry the request with the correct `BU` SID.
* Make sure you are using the correct Account SID and Auth Token for the account that owns both bundles.
* If you are registering a public entity, update the A2P bundle so `stock_exchange` uses one of the supported values: `NONE`, `NASDAQ`, `NYSE`, `AMEX`, `AMX`, `ASX`, `B3`, `BME`, `BSE`, `FRA`, `ICEX`, `JPX`, `JSE`, `KRX`, `LON`, `NSE`, `OMX`, `OTHER`, `SEHK`, `SGX`, `SSE`, `STO`, `SWX`, `SZSE`, `TSX`, `TWSE`, or `VSE`.
* After you correct the bundle references or A2P bundle data, submit the BrandRegistration request again.

#### Additional resources

* [A2P 10DLC BrandRegistrations resource](/docs/messaging/api/brand-registration-resource)
* [Gather the Required Business Information for A2P 10DLC](/docs/messaging/compliance/a2p-10dlc/collect-business-info)
* [Direct Standard and Low-Volume Standard Registration Guide](/docs/messaging/compliance/a2p-10dlc/direct-standard-onboarding)