# 30796: Brand Registration: Entity type or stock information mismatch

Log Type: APPLICATION

Log Level: ERROR

## Description

This error means your Brand registration received feedback from The Campaign Registry. You can't use the Brand to create campaigns until you correct the business type or stock information in the registration. This usually happens when a non-public business is registered as `public`, or when the submitted `stock_ticker` and `stock_exchange` do not match the business's legal company name and public records.

### Possible causes

* You registered a business as `public` even though the correct `company_type` is `private`, `non-profit`, or `government`.
* The submitted `stock_ticker` and `stock_exchange` could not be verified for the submitted legal company name.
* The submitted `stock_exchange` is not recognized or is not one of the supported exchange codes for A2P 10DLC registration.
* The legal business name does not exactly match official registration records, which can prevent public company details from being verified.

### Possible solutions

* If the business is not publicly traded, update `company_type` to the correct value and remove `stock_ticker` and `stock_exchange`. Twilio requires you to omit those properties when `company_type` is anything other than `public`.
* If the business is publicly traded, update `stock_ticker` and `stock_exchange` so they match the exact legal company name and public company records.
* Use a supported `stock_exchange` value when you resubmit the registration. Supported values include exchanges such as `NYSE` and `NASDAQ`.
* Verify that `business_name` matches the exact legal business name from official registration records before you resubmit the Brand.
* Edit the A2P profile in Console or update the BrandRegistration resource with the corrected information, then submit the Brand again.

#### Additional resources

* [Troubleshooting A2P 10DLC Registrations](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands)
* [Gather the Required Business Information](/docs/messaging/compliance/a2p-10dlc/collect-business-info)
* [A2P 10DLC BrandRegistrations resource](/docs/messaging/api/brand-registration-resource)