# 30990: Campaign Suspension

Log Type: APPLICATION

Log Level: ERROR

## Description

This error means your A2P 10DLC campaign is suspended. Twilio halts messaging for the campaign, and you can't add or remove phone numbers until the suspension is resolved.

### Possible causes

* Your campaign was suspended after a carrier or ecosystem review found that your live traffic does not match the registered campaign.
* Your traffic included spam, phishing, controlled substances, illicit content, fraudulent content, affiliate marketing, promotional gambling, illegal sweepstakes, or another prohibited use case.
* Your campaign generated excessive consumer complaints.
* Your campaign requires age gating and does not include it.
* The associated Brand is suspended, which also suspends every campaign attached to that Brand.

### Possible solutions

* Check your email and the Twilio Support Center for the suspension notice and the next steps to resolve it.
* Review the suspension reason and correct the underlying compliance issue before you try to use the campaign again.
* Make sure your live traffic matches the registered use case, campaign description, sample messages, and consent flow for the campaign.
* If the associated Brand is suspended, resolve the Brand suspension first because all campaigns on that Brand remain suspended until the Brand issue is addressed.
* Do not try to send similar traffic through another existing or new campaign while the suspension is under review. That can lead to additional enforcement on your account.
* If you did not receive guidance, contact Twilio Support for more details about the suspension and the required remediation steps.

#### Additional resources

* [US A2P 10DLC Overview](/docs/messaging/compliance/a2p-10dlc)
* [Troubleshooting and rectifying A2P Campaigns](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands/troubleshooting-and-rectifying-a2p-campaigns)
* [Troubleshooting A2P 10DLC Standard/LVS Brands](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands/troubleshooting-and-rectifying-a2p-standardlvs-brands)