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32024: Twilio rejected the request to initiate or modify the call because the Passports parameter failed initial validation checks.


ERROR: 32024

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VOICE
ERROR

Twilio rejected the call request because the passports parameter contained malformed, or structurally invalid data that failed syntax validation.

Possible causes

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The data in the Passports parameter doesn't meet the syntax and structural requirements for Programmable Voice Passport Pass-Through. Twilio returns this error when the payload meets any of the following conditions:

  • Exceeds the maximum limit of 5 total passports.
  • Is malformed, or not properly Base64URL-encoded.

To resolve this error, inspect your request and ensure the Passports parameter conforms to the following rules:

  • The payload must be a valid, Base64 URL-encoded, comma-separated list of JWT passports.
  • Include up to five passports in the decoded array.
  • Remove any trailing commas, unescaped quotation marks, or unpadded Base64 strings.