# 32600: Virtual Agent: Configuration Error

Log Type: APPLICATION

Log Level: ERROR

## Description

This error indicates that your `<VirtualAgent>` connector configuration is incomplete or invalid. Verify the `connectorName` you pass to `<VirtualAgent>` and review any `<Config>` overrides you send with the request.

### Possible causes

* The connector configuration is missing required properties.
* The connector configuration contains invalid properties or values.
* The `connectorName` value is empty or does not match the unique name configured for your Dialogflow CX connector instance.
* A `<Config>` override is incomplete because it does not include both `name` and `value`.
* A `<Config>` override uses a setting or value that your connector does not support.

### Possible solutions

* Verify that your Dialogflow CX connector is set up correctly, then use that connector's unique name in the `<VirtualAgent>` `connectorName` attribute.
* Review your connector settings in Console and correct any missing or invalid configuration values before you retry the call.
* If you use `<Config>`, include both `name` and `value` on every entry.
* Only override supported connector settings, such as `language`, `sentimentAnalysis`, `voiceName`, or `welcomeIntent`.

#### Additional resources

* [TwiML `<VirtualAgent>`](/docs/voice/twiml/connect/virtualagent)
* [TwiML `<VirtualAgent>` with Dialogflow CX](/docs/voice/twiml/connect/virtualagent/virtualagent-dialogflow-cx)
* [Dialogflow CX Onboarding Guide](/docs/voice/virtual-agent/dialogflow-cx-onboarding)