# 32601: Virtual Agent: Provider Error

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when the provider rejects the `<VirtualAgent>` connector configuration for your call. Review the connector settings and any runtime overrides passed with `<Config>`. If the session fails with 32601, inspect `VirtualAgentProviderError` in the request to your `action` URL or review the Debugger entry in Console for the provider-specific failure details.

### Possible causes

* The Virtual Agent connector contains invalid provider properties.
* The connector was configured with an incorrect Project ID, Conversation Profile ID, or language value.
* A `<Config>` override uses an invalid `name` or `value`.
* A `<Config>` override includes a setting that the connector or provider does not support.
* The provider rejected an overridden value such as `language`, `voiceName`, `welcomeIntent`, `voiceModel`, `speechModel`, or `speechModelVariant`.

### Possible solutions

* Review the Virtual Agent connector configuration and correct any invalid provider settings.
* Verify the Project ID, Conversation Profile ID, and language configured for your Dialogflow CX integration.
* Review every `<Config>` element in your TwiML and make sure each `name` and `value` pair is valid and supported.
* If you override connector settings at runtime, only use supported configuration names and valid values.
* Review `VirtualAgentProviderError` in the request to your `action` URL to identify the exact provider-side validation error.
* Review the Debugger entry in Console for additional details about the rejected configuration.
* If you use Studio, review the Connect Virtual Agent widget configuration and make sure the connector settings and configuration overrides match the provider requirements.

#### Additional resources

* [Virtual Agent with Dialogflow CX](/docs/voice/twiml/connect/virtualagent/virtualagent-dialogflow-cx)
* [Dialogflow CX Onboarding Guide](/docs/voice/virtual-agent/dialogflow-cx-onboarding)
* [Connect Virtual Agent widget](/docs/studio/widget-library/connect-virtual-agent)