# 60327: Channel not supported by template; Verify falling back to static message

Log Type: TWILIO

Log Level: WARNING

## Description

This warning appears when you start a verification with a template that does not support the requested channel. Verify sends the verification with the Verify Default template for that channel instead. Pre-approved and custom templates support only SMS and Voice.

### Possible causes

* The selected pre-approved or custom template does not support the channel you used for the verification request. Pre-approved and custom templates are supported only with SMS and Voice.
* The template's `channels` property does not include the channel you requested.
* Verify Templates are not enabled for your account, so Verify falls back to the Verify Default template for the selected channel.

### Possible solutions

* In Console, open your Verify Service and check the Message preview. Use only templates that show the SMS and or Call icons for the channel you want to send.
* If you send verifications through the API, list available templates first and confirm that the template `channels` array includes your requested channel before you pass `TemplateSid`.
* Use the Verify Default template when you need to send over a channel that your selected template does not support. The Verify Default template supports SMS, Voice, and WhatsApp.
* If the available templates do not fit your use case, request a custom template and use it only on supported channels.

#### Additional resources

* [Getting Started with Verification Templates](/docs/verify/verification-templates)
* [Templates API](/docs/verify/api/templates)
* [Verifications API](/docs/verify/api/verification/)