# 60711: Business status does not allow updates

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when you send a `POST` request to update a Business Profile that is in a non-editable status such as Pending Verification or Verified. Once a Customer Profile is in review or approved, you cannot edit it.

### Possible causes

* You sent a `POST` request to update a business that is in `Pending Verification` or `Verified` status.
* The profile has already been submitted for review and moved to `In Review`. Profiles in review cannot be edited.
* The profile has already been approved. Approved profiles cannot be edited.

### Possible solutions

* Confirm the current Customer Profile status before you send the update request. Customer Profile API status values include `draft`, `pending-review`, `in-review`, `twilio-rejected`, and `twilio-approved`.
* Send updates while the profile is still editable. If the profile is `twilio-rejected`, correct the rejected information and resubmit it for review.
* If you need to change a business that is pending verification or verified, dismiss its current status to move it back to Draft, then send the `POST` update again. Dismissal is only allowed when the business is in `Pending Verification` or `Verified` status.

#### Additional resources

* [Trust Hub](/docs/trust-hub)
* [CustomerProfile Resource](/docs/trust-hub/trusthub-rest-api/customer-profiles)
* [Console: Create a Primary Customer Profile](/docs/trust-hub/trusthub-rest-api/console-create-a-primary-customer-profile)