# 60712: Error communicating with Regulatory Compliance API

Log Type: TWILIO

Log Level: ERROR

## Description

This error occurs when a Branded Comms KYC workflow cannot communicate with the Regulatory Compliance API that supports Twilio regulatory compliance data and review workflows.

### Possible causes

* Communication between the Branded Comms KYC flow and the Regulatory Compliance API failed.
* A dependent Twilio regulatory service did not complete the request while processing compliance data such as regulatory bundles, end users, or supporting documents.

### Possible solutions

* Retry the operation after a short wait. This error can be temporary when a dependent regulatory service communication fails.
* If the error continues, contact Support for investigation. Include the failure timestamp and the related identifiers from the affected workflow, such as a `BrandRegistration` SID or Bundle SID, so the request can be traced more quickly. The Brand registration APIs expose these identifiers, and Twilio's troubleshooting guidance recommends contacting Support when connection issues persist.

#### Additional resources

* [Regulatory Compliance REST APIs](/docs/phone-numbers/regulatory/api)
* [Trust Hub](/docs/trust-hub)
* [A2P 10DLC BrandRegistrations resource](/docs/messaging/api/brand-registration-resource)