# 60713: Error communicating with Regulatory Identification API

Log Type: TWILIO

Log Level: ERROR

## Description

KYC in Branded Comms depends on Twilio regulatory APIs. This error occurs when Twilio can't communicate with the Regulatory Identification API during that workflow.

### Possible causes

* A KYC step in your Branded Comms workflow required a call to the Regulatory Identification API, and that communication failed.
* A temporary internal service issue interrupted the regulatory identification request.

### Possible solutions

* Retry the request after a short wait.
* If you are onboarding through a Trust Hub workflow, submit the KYC step again after the retry window. Trust Hub uses KYC verification to confirm customer identity for advanced communications services.
* If the error continues, contact Support for help with the failed KYC or branded onboarding request.

#### Additional resources

* [Trust Hub](/docs/trust-hub)
* [Create a Secondary Customer Profile](/docs/trust-hub/trusthub-rest-api/api-create-secondary-customer-profile)
* [Branded Calling overview](/docs/voice/branded-calling)