# 60715: Error reading logo file

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio returns this error when Twilio can't read the uploaded brand logo image. The logo file must be a valid `PNG` image and must not exceed 128 KB.

### Possible causes

* The uploaded logo file is corrupted or unreadable.
* The uploaded file is not a valid `PNG` image.
* The file uses a `.png` extension, but the underlying file format is different.
* The logo file exceeds the 128 KB size limit.

### Possible solutions

* Upload a logo file that is saved as a valid `PNG` image and is 128 KB or smaller.
* Re-export or convert the image to `PNG`, then upload it again.
* Verify that the file opens correctly as a `PNG` before you retry the upload.
* If the file appears to be corrupted, create a new export from the original image and submit the new file.

#### Additional resources

* [A2P 10DLC - BrandRegistrations resource](/docs/messaging/api/brand-registration-resource)
* [A2P 10DLC Brand Approval Best Practices](https://help.twilio.com/articles/4405758341659-A2P-10DLC-Brand-Approval-Best-Practices)