# 60722: Business status does not allow dismissal

Log Type: APPLICATION

Log Level: WARNING

## Description

This warning is returned when you try to dismiss a Business Profile whose current status is not eligible for dismissal. Dismissing the profile moves it back to `Draft`, and Twilio only allows that action when the Business Profile is in `Pending Verification` or `Verified`.

### Possible causes

* The Business Profile is already in `Draft`.
* The Business Profile is in `Rejected`.
* The dismiss request was sent before the Business Profile reached an eligible dismiss state. Twilio only allows dismissal from `Pending Verification` or `Verified`.

### Possible solutions

* Confirm the current Business Profile status before you send the dismiss request. Only send the request when the profile is in `Pending Verification` or `Verified`.
* If the profile is already `Draft`, update the Business Profile directly instead of dismissing it again. Use the CustomerProfile update flow to make your changes.
* If the profile is `Rejected`, review the rejection reason, correct the business information, and resubmit the profile.
* If you need to continue the verification process after updating the profile, submit it for review again when the required information is complete.

#### Additional resources

* [Trust Hub overview](/docs/trust-hub)
* [CustomerProfile resource](/docs/trust-hub/trusthub-rest-api/customer-profiles)
* [Create a Primary Customer Profile in Console](/docs/trust-hub/trusthub-rest-api/console-create-a-primary-customer-profile)