# 60724: Brand status does not allow dismissal

Log Type: APPLICATION

Log Level: WARNING

## Description

This warning means your dismiss request was sent for a brand that is not in a dismissible state. Dismissing a brand changes its status to `Draft`, and you can only use that action when the brand is in `Pending Verification` or `Verified`.

### Possible causes

* The brand is already in `Draft`.
* The brand is in `Rejected`.
* You sent a dismiss request when you actually needed to update the brand after moving it back to `Draft`.
* The brand requires a correction and resubmission flow instead of a dismiss request. Twilio supports brand updates and resubmissions for failed brand registrations through API and Console workflows.

### Possible solutions

* Retrieve the brand and confirm its current `status` before you send a dismiss request. You can use the BrandRegistrations API to fetch a specific brand and check its status.
* Send the dismiss request only when the brand status is `Pending Verification` or `Verified`. A successful dismissal returns the brand to `Draft`.
* If the brand is already in `Draft`, update the brand instead of dismissing it. Dismissal is the step that moves an eligible brand back to `Draft` so you can edit it.
* If the brand was rejected or failed verification, correct the underlying business or profile information and then follow the documented brand update or resubmission flow. Twilio supports up to three self-service brand updates or resubmissions before you need Support assistance.

#### Additional resources

* [A2P 10DLC - BrandRegistrations resource](/docs/messaging/api/brand-registration-resource)
* [Direct Standard and Low-Volume Standard Registration Guide](/docs/messaging/compliance/a2p-10dlc/direct-standard-onboarding)
* [A2P 10DLC Brand Approval Best Practices](https://help.twilio.com/articles/4405758341659-A2P-10DLC-Brand-Approval-Best-Practices)