# 61308: Illegible Document Image

Log Type: TWILIO

Log Level: ERROR

## Description

Uploaded copies of physical IDs or corporate documents are unable to be read.

### Possible causes

* The uploaded photo or scan of the physical ID, article of organization, or utility bill is blurry or out of focus.
* Harsh camera flash or overhead lighting caused a reflection or glare that obscured critical text or security features.
* The document or ID card is cropped and cuts off critical security edges, barcodes, or text fields.

### Possible solutions

* Re-upload a high-resolution photo or digital scan of your document. Capture the image in a well-lit environment ,without direct overhead flash, to eliminate glare. Make sure the document rests flat on a contrasting background, and verify that all four edges and corners are entirely visible within the frame.