# 61309: Expired Credentials

Log Type: TWILIO

Log Level: ERROR

## Description

The corporate filings, utility bills, or personal identification you submitted were expired or out-of-date.

### Possible causes

* The submitted personal government ID (driver's license, passport) has passed its expiration date.
* The uploaded proof of address (utility bill, bank statement) or corporate filing is older than the required timeframe (for example, older than 90 days).
* The submitted corporate document has been superseded by a newer version or has officially expired.

### Possible solutions

* Provide an up-to-date version of the requested file. For identity verification, ensure the driver's license or passport has a valid future expiration date.