# 63042: Template disabled

Log Type: APPLICATION

Log Level: ERROR

## Description

This error means WhatsApp has disabled the template. You cannot send messages with a template in the `disabled` state. WhatsApp disables templates after repeated negative feedback from end users or for a policy violation.

### Possible causes

* End users repeatedly blocked your business or reported messages that used this template as spam.
* The template was paused multiple times because of negative feedback and was then permanently deactivated.
* The template content violated one or more WhatsApp policies.

### Possible solutions

* Stop sending with this template. Use a different approved template for outbound WhatsApp messages.
* Create a new template with revised content and submit it for approval. Submitted templates cannot be edited, so create another template with the desired changes.
* Revise the template to reduce negative feedback. Add clear context, avoid vague or spam-like wording, and reference the previous conversation when you need to reopen the 24-hour customer service window.
* Monitor future template status changes by creating Twilio Alerts for 63042, 63041, and 63040.

#### Additional resources

* [Message template approvals and statuses](/docs/whatsapp/tutorial/message-template-approvals-statuses)
* [Send WhatsApp notification messages with templates](/docs/whatsapp/tutorial/send-whatsapp-notification-messages-templates)
* [Content Types Overview](/docs/content/content-types-overview)