# 95304: Service requires media redaction but language is not supported for redaction

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when the Intelligence Service requires `mediaRedaction`, but the language used for the request is not supported for media redaction. Conversation Intelligence (classic) supports transcript PII redaction for all supported transcription languages, but media redaction is available only for `en-US`.

### Possible causes

* The Intelligence Service has `mediaRedaction` enabled, but the request is using a language other than `en-US`.
* The request is using the wrong Intelligence Service, and that service is configured for a language that does not support media redaction.
* The service was created with a non-`en-US` `languageCode`. An Intelligence Service supports only one language, and that language cannot be changed after the service is created.

### Possible solutions

* If you need media redaction, use an Intelligence Service configured with `languageCode` set to `en-US`.
* If you do not need audio-level PII removal, disable `mediaRedaction` on the service and continue using transcript redaction instead.
* Verify that your request points to the correct Intelligence Service. Update the referenced `serviceSid` or `intelligenceService` value if needed.
* If your existing service uses a non-`en-US` language, create a new Intelligence Service for `en-US` and send the request to that service.

#### Additional resources

* [Conversation Intelligence (classic) onboarding guide](/docs/conversation-intelligence-classic/onboarding)
* [Service Resource API reference](/docs/conversation-intelligence-classic/api/service-resource)
* [Customize Your Conversation Intelligence (classic) Configuration](/docs/conversation-intelligence-classic/customize)