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21806: Port Order: Missing Street Number in Customer Service Record


ERROR: 21806

error-21806 page anchor
PHONE NUMBERS
ERROR

You didn't specify the street number in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

Possible causes

possible-causes page anchor
  • The Customer Service Record (CSR) from your current provider doesn't include the street number
  • The street number was omitted when submitting the port order (e.g., missing the '123' from '123 Main Street')
  • The street address format doesn't match the CSR on file with the current provider
  • Contact your current phone service provider to confirm the exact street address in the Customer Service Record
  • Ensure the street number is included as the first part of the street address
  • Resubmit the port order with the complete street address