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21810: Port Order: Missing Street Name in Customer Service Record


ERROR: 21810

error-21810 page anchor
PHONE NUMBERS
ERROR

You didn't specify the street name in your porting telephone number's Customer Service Record as it appears in the Customer Service Record with your current telephone service provider.

Possible causes

possible-causes page anchor
  • The Customer Service Record (CSR) from your current provider is missing the street name
  • The street name was left blank or abbreviated inconsistently when submitting the port order
  • The street name in your submission doesn't match the CSR on file
  • Contact your current phone service provider to verify the exact street name in the Customer Service Record
  • Use the full street name (avoid abbreviations unless they match the CSR exactly)
  • Resubmit the port order with the correct street name