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21811: Port Order: Missing Authorized Signatory email address


ERROR: 21811

error-21811 page anchor
PHONE NUMBERS
ERROR

You didn't specify the email address of the person who owns the porting telephone number and is authorized to sign the associated Authorization Document.

Possible causes

possible-causes page anchor
  • The authorized signatory's email address was not provided in the port order request
  • The email address field was left blank
  • The email address provided was invalid or missing the domain
  • Provide a valid email address for the authorized signatory of the account
  • Ensure the email is in the correct format (e.g., user@example.com)
  • Verify the email address belongs to someone authorized to approve the port order
  • Resubmit the port order with the complete email address