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21838: Port Order: Phone number is already in Twilio inventory. Contact Support


ERROR: 21838

error-21838 page anchor
PHONE NUMBERS
ERROR

The porting phone number is already in Twilio Inventory and cannot be ported. Please contact Support.

Possible causes

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  • The phone number you're attempting to port is already in Twilio's inventory
  • The number may have been ported previously or is already active with another customer
  • System records show this number is unavailable for new port orders
  • Verify you're attempting to port the correct phone number
  • Contact Twilio Support to clarify the status of this phone number
  • If the number is incorrectly marked as unavailable, Support can investigate and resolve the issue
  • Consider using a different phone number if this one cannot be ported