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61304: Restricted Geographic Regions


ERROR: 61304

error-61304 page anchor
TRUSTHUB
ERROR

You attempted to onboard from a restricted geographic region, or used an IP address VPN, or proxies flagged for malicious activity.

Possible causes

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  • You submitted your onboarding request while connected to a commercial VPN, Tor browser, or proxy server hidden behind a masked IP address.
  • Twilio detected that the onboarding attempt originated from a sanctioned, restricted, or unauthorized geographic region.
  • Twilio flagged the specific IP address used to submit the form as one that was previously linked to malicious bot activity, credential stuffing, or scraping.
  • Complete the onboarding application on a direct business or residential Internet connection.