61308: Illegible Document Image

Uploaded copies of physical IDs or corporate documents are unable to be read.

• The uploaded photo or scan of the physical ID, article of organization, or utility bill is blurry or out of focus.
• Harsh camera flash or overhead lighting caused a reflection or glare that obscured critical text or security features.
• The document or ID card is cropped and cuts off critical security edges, barcodes, or text fields.

• Re-upload a high-resolution photo or digital scan of your document. Capture the image in a well-lit environment ,without direct overhead flash, to eliminate glare. Make sure the document rests flat on a contrasting background, and verify that all four edges and corners are entirely visible within the frame.